Not the right fit anymore, or the timing's just off? No worries, you can cancel your Superads plan anytime, with no long-term commitment and no penalties. Here's everything you need to know: how to cancel, what happens to your data, how to get a refund and how to come back whenever you're ready.
Only admins can manage Superads subscriptions.
Cancel a paid subscription
Cancel before your next billing date to stop future charges.
In Superads, select your account at the bottom of the sidebar to expand the menu.
Go to Settings > Subscription.
At the bottom of the page, select Cancel subscription, and then follow the confirmation steps.
Note: Your subscription stays active until your current billing period ends. You won't be charged again after that.
What happens to your data after you cancel
Nothing gets deleted when you cancel. Here's exactly what to expect:
What | What happens |
Your Professional plan features | Stay active until your current billing period ends. |
Future charges | None. Your card won't be charged again. |
Your reports and boards | Locked, not deleted. Everything's preserved and comes right back when you resubscribe. |
Reactivation | Resubscribe anytime from Settings > Subscription. You'll pick up exactly where you left off. |
Troubleshooting
Cancel button isn't working
If selecting Cancel subscription doesn't open a confirmation screen, try this:
Switch browsers. Chrome or Firefox tend to work best.
Turn off browser extensions, especially ad blockers, which can block pop-ups.
Clear your browser cache and cookies, then refresh the page.
Make sure you're logged in as a workspace admin.
Still stuck? Reach out via the chat icon in the bottom-right corner in Superads, and we'll cancel it for you.
Request a refund
We review every refund request individually. The most common situations:
Unexpected or incorrect charge
If something looks off—you were charged after canceling, or the tier doesn't match your actual ad spend—contact Superads support with your account email and the invoice number, and we'll look into it.
Didn't use the service
We evaluate these case by case, and we aim to be fair about it.
Contact us using the chat icon in the bottom-right corner of any Superads page. Refunds go through Stripe and typically land in your account within 5–10 business days.
Reactivate your subscription
Ready to come back? Resubscribe anytime and pick up right where you left off. All your reports, boards and data are restored.
In Superads, select your account at the bottom of the sidebar to expand the menu.
Go to Settings > Subscription.
Select Reactivate subscription. This button appears once your plan is canceled or has expired.
Choose your plan. Pricing is based on your total monthly ad spend. Use the billing calculator on the page, or check superads.ai/pricing.
Your reports, boards, and connected accounts stay preserved while you're on the free plan. Reactivating restores full access instantly—no setup needed.
Still need help? Chat with us using the icon in the bottom-right corner of Superads.